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lottery ticket scanner says cannot process see retailer

Lottery ticket scanner says cannot process see retailer

ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 or more.

Players with prizes valued at $600 or more can be mailed to the nearest Florida Lottery district office. Players with prizes valued at $250,000 or more can be mailed to Florida Lottery Headquarters.

To claim your prize by mail, simply mail the ticket(s) along with a Winner Claim Form and the documentation listed under the “Required Documentation” tab. Tickets mailed to Florida Lottery Headquarters or district offices are processed in approximately 30 – 45 days*.

If a Draw game ticket has been validated by a retailer and the prize was not paid, the envelope and its contents, including the winning ticket, must be postmarked on or before the 30th day after the claim deadline. If the ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the claim deadline as detailed under the “Ticket Expiration” section below. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited. All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.

For Scratch-Off or Fast Play tickets that have been validated by a retailer, the envelope and its contents, including the winning ticket, must be postmarked on or before the 270th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the 240th day after the official game close. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited.

NOTE: U.S. Postal Service regulations include various restrictions on mailing Lottery tickets. The risk of mailing tickets remains with the player and will not be assumed by the Lottery.

Tickets mailed to the Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing department. Damaged, state owed debt and disputed tickets may take longer.

*Processing timeframes are a general estimate; actual processing time may vary.

Players with prizes valued at $600 or more can schedule claim appointments at Lottery offices.

Claim appointments are available Monday – Friday between the hours of 8:30 a.m. and 4:00 p.m., EST (Pensacola’s hours are 8:00 a.m. to 3:30 p.m., CST). The first hour of each day is reserved for players 65 and older and for those with serious underlying medical conditions.

For the safety of our employees and players:

  • In accordance with local ordinances, players must have a face covering to enter.
  • Mandatory health screenings will be conducted in accordance with DOH and CDC guidelines prior to allowing any player into a Lottery office.
  • To limit the number of people in an office at one time, players are asked to attend their claim appointment by themselves unless they require the assistance of another person for medical reasons.

Players with prizes valued at $600 or more can be claimed via secured drop box located inside any Florida Lottery district office.

To claim a prize via drop box, simply place the ticket(s) along with a Winner Claim Form and the documentation listed under the “Required Documentation” tab in an envelope and drop it off at Florida Lottery Headquarters or any district office. Tickets submitted via drop box to Florida Lottery Headquarters or district offices are processed in approximately 10 – 14 days*.

For the safety of our employees and players:

  • In accordance with local ordinances, players must have a face covering to enter.
  • Mandatory health screenings will be conducted in accordance with DOH and CDC guidelines prior to allowing any player into a Lottery office.

If a Draw game ticket has been validated by a retailer and the prize was not paid, the envelope and its contents, including the winning ticket, must be submitted on or before the 30th day after the claim deadline. If the ticket has not been validated by a retailer, the envelope and its contents must be submitted on or before the claim deadline as detailed under the “Ticket Expiration” section below. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited. All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.

For Scratch-Off or Fast Play tickets that have been validated by a retailer, the envelope and its contents, including the winning ticket, must be submitted on or before the 270th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be submitted on or before the 240th day after the official game close. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited.

Tickets submitted via drop box to Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing department. Damaged, state owed debt, and disputed tickets may take longer.

*Processing timeframes are a general estimate; actual processing time may vary.

To claim a prize of $600 or more, the player must:

  1. Complete a Florida Lottery Winner Claim Form.
  2. Present one form of identification that is current or was issued within the past five years and bears a serial number or other identifying number. If you are claiming via mail or secured drop box, provide a clear scanned copy of your identification.
    Acceptable forms of identification include:
    • An identification card or driver’s license issued by a public agency authorized to issue driver’s licenses in Florida, a state other than Florida, a territory of the U.S., Canada, or Mexico.
    • A passport issued by the U.S. Department of State.
    • A passport issued by a foreign government for non-annual payment option prizes & prizes that do not require a notarized affidavit.
    • A passport issued by a foreign government stamped by the United States Bureau of Citizenship and Immigration Services for annual payment option prizes or for prizes that require a notarized affidavit.
    • An identification card issued by any branch of the U.S. armed forces.
    • An identification card issued by the United States Bureau of Citizenship and Immigration Services.

PLAYERS SHOULD PROVIDE ALL DOCUMENTATION REQUIRED TO PAY A PRIZE AT THE TIME THE CLAIM IS FILED WITH THE LOTTERY.

Privacy Act Notice:

Under the Federal Privacy Act, disclosure of a person’s Social Security number is voluntary unless a Federal statute specifically requires such disclosure or allows states to collect the number. For claimants of Florida Lottery prizes valued at $600 or more, disclosure is required by 26 U.S.C. s. 3402 and 26 U.S.C. s. 6109 for tax withholding and reporting purposes. Social Security numbers will also be used to determine whether a claimant owes an outstanding debt to a state agency or child support collected through a court, pursuant to Section 24.115, Florida Statutes.

The deadlines for claiming prizes for Draw, Fast Play, and Scratch-Off games have been extended as follows:

  • Winning Draw game tickets for drawings occurring on or after September 24, 2019, and on or before June 20, 2020, must be claimed on or before the 360th day after the winning drawing.
  • Claimants of winning Draw game tickets for drawings occurring on or after June 21, 2020, and on or before December 17, 2020, will have up to 360 days to claim prizes depending on the draw dates. For each day after June 20, 2020, the 360-day claim period will decrease by one day until the claim period reaches the statutorily required 180 days. For a complete listing of applicable draw dates with associated extended claiming deadlines, please click here.
  • Winning Fast Play and Scratch-Off tickets must be claimed on or before the 240th day after the announced end of game for games ending on or after January 22, 2020, and on or before August 1, 2020.

Players also have the option to hold on to winning tickets and wait to claim any prizes until Lottery offices reopen to the public. For more information on the documents needed to claim a prize, click here.

For faster payment, Florida Lottery winners should complete the information on the back of their winning ticket and take it to any retailer for validation. The ticket issued is the only valid receipt for claiming a prize.

FLORIDA LOTTO ® , MEGA MILLIONS ® and POWERBALL ® jackpot prizes may be paid in 30 annual installments, and JACKPOT TRIPLE PLAY™ jackpot prizes may be paid in 25 annual installments. CASH4LIFE™ Grand Prize and second prize may be paid for the natural life of the winner. Certain Scratch-Off games that offer an null may be paid in annual installments in accordance with the rule for that game.

FLORIDA LOTTO, MEGA MILLIONS, POWERBALL, JACKPOT TRIPLE PLAY, CASH4LIFE and certain Scratch-Off games also offer a Cash Option method of payment – a one-time, lump-sum payment that jackpot winners may choose to receive instead of receiving their winnings in annual payments. Payment may be made by check or by ACH transfer to a bank or brokerage account in the winner’s name; however, the Lottery strongly recommends the ACH transfer method of payment. A winner electing the ACH transfer method of payment must provide the Lottery with a voided check or ACH transfer instructions to a financial institution. FLORIDA LOTTO, MEGA MILLIONS, POWERBALL, JACKPOT TRIPLE PLAY and CASH4LIFE winners who wish to elect the Cash Option method of payment must claim their prizes and make their payment election within 60 days after the winning draw date. If the winner does not elect the Cash Option within 60 days after the winning draw date, the prize will be paid in annual payments.

Lottery ticket scanner says cannot process see retailer ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 or more. Players

Why Does My Lottery Ticket Say See Retailer?

When your lottery ticket says see retailer, it can mean a bunch of different things.

Here I explain what they are and what you can do about it.

Two Main Types Of ‘See Retailer’ Message

This is the first thing to understand – there are 2 main kinds of these messages.

Firstly there is the simpler ‘please see retailer’ message. This is different to the ‘cannot process’ message.

Both are covered in detail below.

1. ‘Please See Lottery Retailer’

When your lottery ticket says see retailer, but it does NOT mention anything about ‘cannot process’, here’s what it can mean:-

  • There is a network/system problem – so just try again later.
  • You scanned it at a ticket vending machine and you have won more than $100 (the vending machines have a lower maximum payout limit).
  • You may have won more than $600 but less than $5,000 – the retailer can handle this (more and you have to claim from the lottery office).

So what does it mean when your lottery ticket says see retailer? Most likely that you have won something.

Which is a good problem to have. 🙂

And why do the scanners just say ‘see retailer’ when you have won? Because it’s safer for you than the machine screaming “WINNER, please now steal my ticket…”. 😉

Seriously, that is the reason. Self-scan machines used to announce a winner, but there were some cases of people stealing tickets from winners identified in this way. So bear in mind if your lottery ticket says see retailer this is actually the lottery company looking out for you!

2. My Lottery Ticket Says Cannot Process See Retailer

So what does it mean when a lottery ticket says cannot process see retailer? This is a whole different kettle of fish.

It happens quite often with lottery apps. But these apps are basically doing exactly the same thing as the self-scan machines in stores anyway.

So however you are scanning the ticket it can mean:-

  • it didn’t scan correctly – make sure you ticket is nice and flat, and scan again
  • the lottery network is temporarily down or overloaded – just try again later on
  • your ticket is old and no longer valid 🙁 – nothing you can do here, other than remember to check your tickets earlier in future
  • the ticket is damaged and not scannable – if you think you’ve won, put in a claim form
  • it’s possible, though rare, for a misprint or faulty ticket – all you can do here is contact the lottery company and hope they honor any winnings it shows

Scratch Off Says Cannot Process Contact Lottery

In addition to those reasons above, scratchers also have an extra special case – the ticket roll was not activated.

What does that mean?

As a security measure, each roll of tickets is ‘activated’ before going on sale. This is something the retailer does using their lottery terminal.

It’s done to make it difficult for thieves to steal tickets. If they break in and steal rolls of tickets that have not been activated yet, the tickets cannot be claimed. And obviously the thieves don’t know the access codes/passwords to be able to activate the tickets.

Typically these ‘unactivated’ tickets will just show that ‘cannot process contact lottery’ message. But you might also see a more specific message where the lottery ticket says not active. Which is pretty clear!

So what does this mean for your ticket?

If you bought the ticket cheap from a dodgy ‘friend of a friend’ down a dark back alley (or the person who gave it to you might have!)… well, lesson learnt! 🙂

But if you bought the ticket as normal from an authorised retailer, then I’d recommend you call the lottery company first. They can sometimes sort this out on the spot by calling the retailer, and getting them to activate the roll. Then you can just claim as normal.

Alternatively just complete a claim form at the lottery office (or post in a form) and they will sort it out later.

P.S. Did you get my scratchers tips yet? It’s free and includes lots of great tips on improving your chances of winning

If you have any questions on this please just add a comment below. Also do come back and tell us what happens with your ticket – we’d all love to know if you managed to sort it out.

When your lottery ticket says see retailer, it can mean a bunch of different things.Here I explain what they are and what you can do about it.