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Remove “Dear Facebook user, congratulations!” pop-ups (Survey Scam)

Published on February 24, 2018 | Filed Under: Adware

If your web browser is constantly being redirected to sites that display a “Dear Facebook user, congratulations!” message, then it is possible that you have an adware program installed on your computer.

This “Dear Facebook user, congratulations” advertisement redirect is usually caused by adware installed on your computer. These adware programs are bundled with other free software that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed adware without your knowledge.

Once this malicious program is installed, whenever you will browse the Internet, unwanted advertisements will pop-up on web pages that you visit. These ads are aimed to promote the installation of additional questionable content including web browser toolbars, optimization utilities and other products, all so the adware publisher can generate pay-per-click revenue.

The “Dear Facebook user, congratulations” advertisement will promise the user a tempting prize (like an iPhone, iPad, MacBook Pro or a Samsung Galaxy) if they complete a survey. If you agree to complete this “Dear Facebook user, congratulations” survey, at the end you’ll have to enter your phone number and agreeing that you will pay $5 a week for a service you definitely do not need.
The “Dear Facebook user, congratulations” pop-up ads will display the below message:

Dear Facebook user, congratulations!

We would like to thank you for your loyalty to Facebook, and thus we offer you an exclusive chance to get a Galaxy S8 today – February 24 (Saturday), 2017. All you have to do is choose the correct gift box. Good luck!

Facebook promotional contest on February 24, 2017

Dear Facebook user,

We would like to thank you for your loyalty to Facebook, therefore, we offer you a chance to receive a Galaxy S8.
Find a Galaxy S8

All you have to do is choose the correct gift box.

When infected with this adware program, other common symptoms include:

  • Advertising banners are injected with the web pages that you are visiting.
  • Random web page text is turned into hyperlinks.
  • Browser popups appear which recommend fake updates or other software.
  • Other unwanted adware programs might get installed without the user’s knowledge.

How to remove “Dear Facebook user, congratulations” Pop-up Ads (Virus Removal Guide)

To remove the “Dear Facebook user, congratulations” Adware, follow these steps:

  • STEP 1: Uninstall the malicious programs from Windows
  • STEP 2: Use AdwCleaner to remove the “Dear Facebook user, congratulations” Pop-up Ads
  • STEP 3: Use Malwarebytes to scan for Malware and Unwanted Programs
  • STEP 4: Double-check for malicious programs with HitmanPro
  • (OPTIONAL) STEP 5: Reset your browser to default settings

STEP 1 : Uninstall the malicious programs from Windows

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

    Go to the uninstall menu.

Windows 10 or Windows 8.1
  1. To uninstall a program on Windows 10 or Windows 8, right-click on the Windows Start button and choose “Control Panel” from the pop-up menu.
  2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
Windows 7
  1. If you are using Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.
  2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.

If you cannot find any unwanted programs on your computer, you can proceed with the next step.

STEP 2: Use AdwCleaner to remove the “Dear Facebook user, congratulations” Pop-up Ads

AdwCleaner is a free utility that will scan your PC for the adware program responsible for the “Dear Facebook user, congratulations” pop-up ads.

  1. You can download Malwarebytes AdwCleaner from the below link.
    MALWAREBYTES ADWCLEANER DOWNLOAD LINK (This link will start the download of “Malwarebytes AdwCleaner” on your computer)
  2. When Malwarebytes AdwCleaner has finished downloading, please double-click on the AdwCleaner icon to perform a system scan with this program.

If Windows prompts you as to whether or not you wish to run Malwarebytes AdwCleaner, please allow it to run.
When the Malwarebytes AdwCleaner program will open, click on the “Scan” button as shown below.

Malwarebytes AdwCleaner will now start to search for the Dear Facebook user, congratulations adware and other malicious programs.

  • To remove the malicious files that were detected in the previous step, please click on the “Clean” button.
  • Malwarebytes AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.

    When your computer reboots and you are logged in, Malwarebytes AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer. Please review this log file and then close the notepad window.
    You can now continue with the rest of the instructions.

    STEP 2: Use Malwarebytes to scan for Malware and Unwanted Programs

    Malwarebytes is a powerful on-demand scanner which will scan your PC for malware and other unwanted programs that may have been installed without your knowledge. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.

    1. You can download download Malwarebytes from the below link.
      MALWAREBYTES DOWNLOAD LINK(This link open a new page from where you can download “Malwarebytes”)
    2. When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes on your computer.

    You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
    When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process.

    To install Malwarebytes on your machine, keep following the prompts by clicking the “Next” button.

  • Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
  • Malwarebytes will now start scanning your computer for malicious programs.
    This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
  • When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.
    To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
  • Malwarebytes will now quarantine all the malicious files and registry keys that it has found.
    To complete the malware removal process, Malwarebytes may ask you to restart your computer.

    When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.

    STEP 4: Double-check for malicious programs for HitmanPro

    HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.

    1. You can download HitmanPro from the below link:
      HITMANPRO DOWNLOAD LINK(This link will open a new web page from where you can download “HitmanPro”)
    2. When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer.

    You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.

  • When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
  • HitmanPro will now begin to scan your computer for malware.
  • When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
  • Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.

    When the process is complete, you can close HitmanPro and continue with the rest of the instructions.

    (OPTIONAL) STEP 5: Reset your browser to default settings

    Google Chrome

    1. Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
    2. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Advanced link (as seen in the below example).
    3. Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset settings button.
    4. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.

    Internet Explorer

    1. Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.
    2. In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
    3. In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
    4. When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now need to close your browser, and then you can open Internet Explorer again.

    Mozilla Firefox

    1. In the upper-right corner of the Firefox window, click the Firefox menu button, then click on the “Help” button.
    2. From the Help menu, choose Troubleshooting Information.
      If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
    3. Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    4. To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
    5. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

    Your PC should now be free of the “Dear Facebook user, congratulations” adware. If you are still experiencing problems while trying to remove the “Dear Facebook user, congratulations” redirect from your web browser, please do one of the following:

    • Run a system scan with Zemana AntiMalware
    • Ask for help in our Malware Removal Assistance For Windows forum.

    BUILD-UP YOUR DEVICE DEFENSES

    No matter if you’re using a Windows, macOS, or Android device, Malwarebytes Premium is a great anti-malware software to protect against malicious attacks. Malwarebytes Premium sits beside your traditional antivirus, filling in any gaps in its defenses, providing extra protection against sneakier security threats.

    If you’re using a Windows computer, HitmanPro.Alert will prevent good programs from being exploited, stops ransomware from running, and can detect a host of different intruders by analyzing their behavior.

    Published on February 24, 2018 | Filed Under: Adware

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    This page contains instructions on how to remove "Dear Facebook User" adware from Google Chrome, Firefox, Internet Explorer and Edge.

    How to get rid of the ‘Congratulations’ pop-up virus on your iPhone or iPad

    No, you haven’t won a gift card. Yes, you do have a virus. And yes, you can do something about it.

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    • 16:00, 7 APR 2019
    • Updated 11:49, 28 MAY 2020

    If you keep getting pop-ups on your iPhone or iPad telling you that you have been “selected as a winner” for an Amazon gift card or a free phone, it’s because you’ve got a virus on your device.

    This type of virus, known as adware, has been doing the rounds for years, and unfortunately it can be very hard to know where you picked it up.

    While it may seem like the pop-ups are coming from the website you are visiting, they are actually triggered by data stored on your mobile device and the browser you are using.

    So even if you close down the web page and relaunch your browser, the same pop-up may appear again a few minutes – or hours – later, while you are browsing a totally different site.

    The good news is that the adware is usually fairly easy to get rid of.

    Read More
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    What you should NOT do though, is click on the “close” button at the bottom of the pop up, as this could trigger an infection or redirect you to a scam website.

    Instead, you should close your browser immediately, and clear the browser history on your device.

    If you’re using Safari, open the Settings app on your iPhone or iPad, Scroll down and tap on “Safari”, then scroll down and tap on “Clear History and Website Data”.

    If you’re using the Chrome browser, open the Chrome app on your iPhone or iPad and tap the three vertical dots to the right of the address bar.

    Then tap “History” followed by “Clear Browsing Data” in the lower left-hand corner of the menu that appears.

    Latest tech news

    You’ll be shown a menu with five types of browsing data you can delete. Make sure the “Browsing History” option is ticked and then and hit the “Clear Browsing Data” button.

    If you continue to see popup ads, you may need to clear your browsing history in the Facebook app as well, as this uses its own web browser.

    To do this, open the Facebook app, tap the three horizontal lines in the bottom right corner of the screen, scroll down to the bottom and tap “Settings & Privacy”.

    Within the menu that opens up, tap “Settings”, and then scroll down to the bottom. Within the “Media and contacts” section, tap “Browser”, and then “Clear browsing data”.

    With any luck this should do the trick. But if you continue to see advertising or other unwanted programs on your Mac, contact Apple.

    No, you haven't won a gift card. Yes, you do have a virus. And yes, you can do something about it. ]]>